Hi Iris,
We’re very sorry for the delay and the frustration this has caused.
We received your email on 29 August and replied to you on the same day to provide an update regarding your order. Unfortunately, there was an issue with the initial shipment, which caused the item to be returned to us. We advised that we would arrange the reshipment as soon as possible once the item was returned and had passed our inspection.
We’re sorry if our previous response may have been missed or did not reach you. You may also wish to check your Spam/Junk folder, as the email may have been filtered there.
As you have requested a refund, we have now processed the refund for your order. Please allow a few business days for the refund to be processed and reflected in your original payment method, depending on your payment provider.
We sincerely apologise again for the inconvenience and frustration caused. We completely understand your experience, and we truly appreciate your patience.
If you feel that our resolution has addressed your concern, we would also be very grateful if you could reconsider your review. Your feedback is important to us, and we genuinely appreciate your consideration.
Thank you again for your understanding.
Regards,
LatestBuy Customer Care
